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Made of Dough – Pizza Oven Extraction Flue & Intake Fan

Posted on 11/28/201601/09/2017 by admin

Ventam Systems - Made of Dough

Google Reviews

Ventam Systems Ltd
Reviewed from Google

4.4 out of 5 stars

Mario Errigo
Mario Errigo

5 out of 5 stars

posted 9 months ago

I contacted Ventam when my Gas Interlock system failed to perform correctly. I was beside myself! I operate an in-house catering facility at an NHS Ambulance 999 and 111 national call centre. Due to the Coronavirus pandemic this site is super busy and the overworked staff need somewhere to eat, drink and relax. This morning i arrive at work, ready to prepare and cook for my customers. For the first time in 12 years the gas would not flow!!! I carried out the usual checks with no success.
I contacted Ventam Systems for help, and help I got! Over the phone, a gentleman named Laurence was able to talk me through a succesful get around and resolution to my plight. Amazing!

I dont often leave reviews, however I was so impressed with Ventams knowledge, guidance and empathy I felt this one is deserved and warranted.

Thank you Laurence you're a star.

Robert Haines
Robert Haines

5 out of 5 stars

posted 1 year ago

Very good business to deal with.
The installed it on time and no unexpected extras either.
Works very good and very quiet as well.
Highly recommend them.
Great kitchen gas advice about the gas meter and pipe work too. No one else noticed the problem. Very good price.

Valerie Minor
Valerie Minor

1 out of 5 stars

posted 4 years ago

We contacted Ventam in October 2013 to install a ventilation system in our new restaurant. From the beginning there have been issues with the workmanship which have required multiple revisits/repairs. November 2014, the last such visit resulted in our staff being met with abusive behavior, which is completely unacceptable.

As we were under warranty, you would expect a recurring faulty product (which in this case was a canopy light), to be quickly removed and replaced, the recurring problem identified and solved. Instead, our notification of the recurring problem to Ventam Systems was only dealt with after 5 weeks of multiple chasing-up efforts on our part. Now in 2017, the light is still unfixed (and during health and hygiene inspection in April was giving comments for it not being fixed) and the extractor fan isn't strong enough (what they recommended) and seeps smoke into the restaurant.

In addition, the tech worker dispatched to our site made disparaging remarks to our staff, showed intimidating behavior, and ultimately his repairs came undone within 3 days. This individual contacted us earlier in the day and the conversation led us to believe that our best interests as customers were not being served. We contacted the technical manager, Lawrence, expressed our concern, and was told not to worry - we had the right worker for the job.

That we at Pickle & Rye would be subjected to harassing behavior for requesting a faulty product to be replaced not once, but twice, while under warranty is disappointing. That I would have a canopy light detach during Sunday brunch, sending plastic shards into food and onto cooking surfaces 3 days after being repaired is deplorable. And to have management ignore a customer's concerns, leading to such eventualities is nearly unthinkable.

Read All 21 Reviews

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